Articles

  My site loads slowly, what's wrong?

Problem: My site seems to download slowly sometimes OR sometimes when using FTP or Frontpage, it...

  I have lost my account password. HELP!

If you have lost forgot your account's password or login name, please open a support ticket! Make...

  Index file naming conventions

By default our servers will look for (in order) a file by the name of index.html, index.cgi,...

  Limiting what search engines can index using /robots.txt

Various search engines such as Google have what are called "spiders" or "robots" continually...

  My pages aren't being updated when I upload...

When you upload new or changed pages, the changes should be instantaneous. If they aren't, please...

  Should I keep a local copy of my website in case of trouble?

Absolutely! It is very easy to spend all night working hard on upgrading your site only to hit...

  Why do I get a red (x) where my images are supposed to be?

Either the image was not uploaded and therefore does not exist on the server or your path to the...

 Accessing the Client Login system.

This is where you can log in to your acccount from our website and access all information related...

 Excessive Resource Usage

Steps to take when your account is flagged for excessive resource usageIf you see a warning or a...

 How do I recover my client area password?

Client area passwords can be recovered by using the "Recover Password" link found at the bottom...

 How to Use the Ping Command

Pinging is a command which tells you if the connection between your computer and a particular...

 How to Use the Trace Route Command

In Windows, select Start > Programs > Accessories > Command Prompt. This will give you a...

 Important Information to include in a Support Ticket

When submitting a support ticket for technical support please make sure you have done the...

 Re opening a closed ticket

A ticket is closed automatically after no response from the submitter in 96 hours. A notification...

 What is web hosting?

Most people understand the basic principles of setting up a small business – establish an...

 Why is my site using a lot of Bandwidth

It can be due to a wide variety of reasons, and from our first-hand experience with customers...

 1 For Websites Administration Office Hours

Our Administration Office centre is open Monday to Friday from 8.00 am to 6.00 pm AEST for your...

 I need help!

We have developed one of Australia's most advanced online support system. Our multimedia video...

 Changing hosting providers

Step 1: Register for an 1 For Websites Account The first step is to register for web hosting...

 Video tutorials.

We have developed a very extensive range of  Multimedia video tutorials. These tutorials give you...

 Why don't I get the confirmation email?

We suggest to not use public free email such as Yahoo or Hotmail. If you do, please check your...

 How do I view my site before DNS updates with Windows?

To preview your site before DNS updates you can do so using this link - https://hosts.cx/Enter...

 Does 1 For Websites do regular backups of my account?

Yes, we perform regular backups on all accounts but they are for our own use and not to be relied...

 Script Installation.

We do point you in the right direction however we do not offer any kind of support for script...