Articles

 Do I need to configure anything?

No! 1 For Websites Remote Assistance runs completely as is, with no settings to adjust. Your...

 Does the Billing process stop if I get disconnected?

The Billing process is not stopped when 1 For Websites Remote Assistance is disconnected. 1 For...

 Hey, where did my wallpaper go?

1 For Websites Remote Assistance removes the desktop wallpaper of the person being helped only...

 How can I communicate with the person helping me while connected through 1 For Websites Remote Assistance?

We recommend talking over the phone or chatting over an instant messenger service while receiving...

 How does 1 For Websites Remote Assistance connect to me?

The preferred process is for 1 For Websites Remote Assistance to receive your password code over...

 How does 1 For Websites Remote Assistance work?

Remote Assistance delivers an invitation code that lets you use 1 For Websites Remote Assistance...

 How much does a 1 For Websites Remote Assistance cost?

Each individual assistance costs $49.95 AUD and is inclusive of all assistance for 30 minutes....

 Is it a security risk to have the connection running through your server?

No. All the information sent is encrypted on both ends of the connection. Even if someone on our...

 Is it possible for a malicious user to use 1 For Websites Remote Assistance to take control of someone's computer?

No! 1 For Websites Remote Assistance uses 128-bit SSL encryption and twelve-digit invitation...

 What are the minimum system requirements for 1 For Websites Remote Assistance ?

PC users will need Windows 98 or later and either Internet Explorer 6 or later or Mozilla Firefox...

 What happens to the program after I quit?

Once the person being assisted quits the program, he or she is given the option for 1 For...

 What happens when the 1 For Websites Remote Assistance expires?

The invitation code will no longer provide access to the 1 For Websites Remote Assistance...

 What if I accidentally close the program and need to reconnect?

You can just run the program again to reconnect unless you chose the option for the program to...

 What if I can't connect?

1 For Websites Remote Assistance will keep trying. Your credit card will NOT be charged until a...

 What if I get disconnected?

1 For Websites Remote Assistance will automatically attempt to reconnect.

 What if the person being helped is behind a firewall?

1 For Websites Remote Assistance works with any office or home firewall by automatically routing...

 What type of payment is accepted?

1 For Websites Remote Assistance accepts major credit cards (Visa, MasterCard). We also debit...

 When does the Billing process start counting?

The Billing process begins only once the connection is successfully established.

 Why are cookies required?

Cookies are required so that you can use 1 For Websites Remote Assistance multiple times while...