Articles

  Common FTP codes. What do they mean?

Here's a list of some of the most common FTP codes you might see:100 Codes The requested action...

  Files are uploaded, but I still see your welcome page?

If you have uploaded your files, but are still seeing the welcome page or a "parent directory"...

  How can I make an FTP account for a subdomain?

Inside your FTP Manager in CPanel, click "FTP Accounts". Now, simply create an FTP account with...

  How do I access a file on my Anonymous FTP site from my web browser?

To access a file on your anonymous site use:...

  How do I access my main FTP account via a web browser?

Type in: ftp://ftp.your-domain.com into the URL field on your web browser.

  How do I create an FTP account for a user?

Follow these steps: Login to your control panel Under the FTP Tab (near bottom right section)...

  How do I create/access my secondary FTP accounts?

Create your secondary FTP account via your control panel and then use these settings to login:...

  How do I setup Anonymous FTP?

To log into your anonymous FTP account, you will need to connect to ftp://ftp.yourdomain.com with...

  How do I setup and use SSH?

For security purposes, we do not enable SSH access by default. You must contact our support...

  How do I upload via FTP in Dreamweaver?

Once your web site created in Dreamweaver is complete and ready for publication all you have to...

  I am getting stuck trying to upload, what do I do?

We have seen erratic behavior with some users who were located behind some industry-standard...

  I uploaded a new version of a file, but I still get the old one?

There are several reasons for this problem to occur. First, and most commonly, the file is likely...

  I use another FTP product. Is it compliant with your servers?

In general, as long as the software package supports FTP, it will work without a glitch on our...

  I'm getting a connection timeout error when using FTP...

FTP Timeout - If you get this error it means it has been more than 300 seconds since your last...

  I'm getting a too many connection error when I connect via FTP...

Too Many Connections Error - If you are getting this error, this means that more than 3 people...

  I've uploaded my files but my site is not coming up in my browser?

When you FTP into your account, you will see 5 folders (tmp, mail, public_html, public_ftp and...

  Reserved directories which cannot be used...

As you set up your site you will need to decide where to put different files and how to organize...

  What FTP software should I use and where do I get it?

One would be CuteFTP from Globalscape, Inc. There are other FTP products available on the market...

  What are my default FTP account settings?

Your CPanel hosting comes with default FTP settings already in place. To utilize the default...

  What is FTP?

Much like HTTP is a protocol for viewing web pages and sites, FTP (File Transfer Protocol) is a...

  What is SSH and do you support it?

SSH is similar to telnet, but it's more secure. It uses high level encryption and compression to...

  Will I have unlimited access to update my pages?

You have unlimited access via FTP or FrontPage 24-hours a day. As such, you can create and...

 How do I connect to my account via FTP using other software?

Other software, including Cute FTP, Absolute FTP, Filezilla and many others should only require...

 How do I get my website on your server?

You do this by using an FTP (File Transfer Protocol) Program. You can find this software by...

 How do I upload my web site via FTP?

To start you will need an FTP program. You can use any standard FTP Client to upload files to...

 What are all of the files and directories I see when I log in?

Upon logging into your account, you are restricted to only your account and cannot move outside...

 What directory do I upload to?

public_html or www which are the same directory.

 Where do I upload all of the files pertaining to my website?

You need to upload files pertaining to your website to your "www" (mainwebsitehtml) directory...